Chelsea vs Crystal Palace digital tickets – what you need to know
From the official Chelsea FC website:
Chelsea kick off our 2025/26 Premier League campaign at home against Crystal Palace on Sunday. With digital tickets being issued for all matches at Stamford Bridge this season, here is a handy guide for fans attending games.
After a glorious end to last season saw us claim victory in the UEFA Conference League and FIFA Club World Cup finals, the Blues return to competitive action for the first time in 2025/26 when we host Crystal Palace in our opening Premier League fixture.
With this likely to be the first experience for many supporters using our new all-digital ticketing system, here is all the important information you may need.
Your tickets are now available to view
If you have purchased tickets for Chelsea vs Crystal Palace, you should now be able to access your tickets in the Chelsea Official App.
To access your digital tickets…
- You will need to download the latest version of the Chelsea Official App if you haven’t already..
- Log in to your account, using the email address and password used to purchase your ticket(s).
- Once logged in to the app, click the ‘Tickets’ icon in the top right of your screen
- You will then be taken to a screen where you can view tickets for your upcoming match(es).
You will need to activate your tickets prior to your arrival at Stamford Bridge to access the stadium.
To do so, select the ticket(s) that you have available under your ‘Upcoming‘ matches. Once taken to the following screen, select, ‘Activate Ticket‘. Please note that this feature is made available five days before the respective event.
Supporters are urged to arrive no later than 1pm to ensure they are in their seats for kick-off. Those who arrive early can take advantage of 50% off soft and alcoholic beverages* from bars inside the stadium concourse and cash-bar hospitality lounges during the following times:
Club Chelsea: 11.30am-12.30pm
General Admission: 12pm-1pm
*Terms and conditions apply
What to do if you can’t view your tickets in the app
There are a few reasons why you may not be able to view your tickets in the Chelsea Official App:
- You may not be logged into the app.
- You may not be logged into the correct account. In order to access your tickets, you need to ensure that you are logged in using the same email address and password that you used to purchase your tickets.
If you still require assistance, you can reference our How To documents and FAQs or contact tickets@chelseafc.com for more information.
Please ensure that alongside your digital ticket(s) activated in the Chelsea app, you have your confirmation of ticket purchase email to hand before you enter the stadium.
Ticket forwarding
Ticket forwarding for Chelsea vs Crystal Palace is open and available for season ticket holders and members.
Any tickets to be sent onward must be forwarded and accepted by intended recipients no later than 11am (BST) on Sunday 17 August.
Further information on how to forward and accept tickets can be found here
If you experience any difficulties in managing your tickets, please contact tickets@chelseafc.com.
Thank you for your continued support. We look forward to welcoming you to Stamford Bridge soon.
‘Chelsea Supporters Group’ can also be found on X and Facebook
